Search for the event that you would like to sell tickets for. Editor, Marcus Herbert. 6.6 No Agency. 2.5 Tax on Seller Proceeds. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Sellers should use our automated online confirmation process. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 6.5 Tax Indemnity. And their reply was investigations will be done. We will also add sales or value added tax on our fees as applicable. After check out the price all the sudden had gone upto100. Note that this is separate from any VAT viagogo is required to charge on its fees. I also don't have my tickets either! These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). I entered the incorrect email when registering, how do I change it? For Customer Service enquiries, please visit our help centre. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 6.9 Change or Suspension of Site. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. mrs browns boys show tickets - no tickets. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. I wouldn't think it could be that improbable to query this as they have all the data available for them. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. The revised version of this Agreement is automatically effective after it is initially posted on the Site. What are the viagogo Terms and Conditions? I have contacted customer service more than a dozen times without specific answers. Rating: File your complaint. Cheers. We take no responsibility for such issues. Jason Ridout, Listing number [protected] Copyright (c) 2006-2023, viagogo AG. missing persons national parks. To sell tickets, a Seller lists the tickets in the Site database. 5.1 Investigations. Can I cancel or change my purchase? If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. At no time do We provide the Buyer's payment information to the Seller. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. You will need a username and password to access the Site and use the Services. Hi i am very annoyed and feel very let down by your team. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Including any such items constitutes a material breach of these terms and conditions. I have contacted Customer Support as your website states 100% guaranteed tickets! Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Welcome to viagogo's online ticket exchange (the "Site"). When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We often link to other websites, but we can't be responsible for their content. How do I unsubscribe from your newsletter? Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. 5.1 Investigations. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. In Eastnor castle, not specified as outdoor. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. In this instance we will hold the sum of AUD133.20 from your future sales payments. Including any such items constitutes a material breach of these terms and conditions. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. In its FAQ for Can I cancel my sale? I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation I was mislead by viagogo and have been completely conned out of this money. VIAGOGO scams their customers, DO NOT USE IT. Can I pick up my tickets instead of having them shipped? The ticket was sold as 150 capacity, Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. Note that Your payment may be withheld if you violate this clause. I therefore would like 40 refunded to my account please. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Just before I paid for them a huge amount was added for VAT and 'costs'. hempcrete australia cost viagogo charge for cancelling sale. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Order ID [protected] 2.11 Collecting Payment. 6.11 Permitted use. 1.2 Ticketing Exchange. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. This is so we can promote the sale of tickets and items that You list for sale. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Viagogo complaint: 50 euro charge of cancelled ticket sale. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. This was a missold ticket, not at all factual to the concert. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. I demand my money back as they never made the concert due to it being outside on the heat. Report a violation. 2.12 Ticket Fulfillment. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. Please wait for me to edit this post before posting please false representation/ unethical behaviour. As far as viagogo are concerned person A can not cancel listings on person Bs account. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 7.5 Miscellaneous. Should I actually pay for this? 6.6 No Agency. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). As I was told to send them to u asap so they'd have 'maximum selling time' Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 7.5 Miscellaneous. 13th June 2017 - email received to say I was being refunded What is the viagogo complaint handling process? When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 6.1 No Warranty. Note that this is separate from any Tax viagogo is required to charge on its fees. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. To Whom this may concern 16/06/2022 . I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Search. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. PREAMBLE If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 4.1 Double Posting and Removal of Tickets. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. My order ID is [protected]. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 1.3 viagogo Guarantee. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. This comment was posted by a verified customer. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms.
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