After being in my new office they are increasing rent by 8.7%. It goes against our guidelines to offer incentives for reviews. I am a small business and cannot afford any of this. Originally, total costs 20k THB, but end up with 50k THB. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Customer service is simply poor. This company offers executive suites & office space, virtual offices and meeting rooms. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Regards, Sandra Melody Head of Customer Services We did not put a "2000 dollars bill in front of you". Company CEO: Linda Worthington Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Transparency is very important to us, and all services can be opted in/out through your online account. At the end of your contract, they will automatically renew you without a signature and without consent. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. And of course, they just charged me $244 for November. Become better managers and business leaders by achieving optimal personal and business performance. Turned up at 450 Bath Road, Heathrow. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Repeated attempts to contact Customer Service have been blown off or ignored completely. Eventbrite page will show up only the start dates of all training sessions. They would not remove the items that I didn't want. All rights reserved. Any that you do not require can be opted out through your online account. It made me crazy and I asked him to talk with Myesha or Dom. Requesting your refund is easy. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I really thought that this company would be a good option for expanding our business. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. And whatever the future brings, were able to handle that too. I sent Briana of Regus an email about how the procedure was going this week. Browse our full range of products and services. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I was a customer with a licensing agreement set to expire on December 31, 2022. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. This company bills you for services you do not use. It is IMPOSSIBLE to get them to stop charging. Requesting your retainer refund is very easy: simply log into your online account (i.e. They still continue to send invoices with no one responsible to be there to answer. think about how low this company is. Hi Mike, Im sorry if you felt the need to escalate this. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Its an automated process. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Please email me at Lorraine.brule@regus.com with your company name and details. I would love the opportunity to help further but havent been able to identify your account. The company left an official comment to this complaint. We appreciate your business. As you can see from your statement of account, available online (e.g. Regus does not communicate with customers via telephone. Interested in a new product or service? * All prices shown are valid at the time of inquiry, based on 24-month contracts. DO NOT give them your payment info, DO NOT sign with them. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Hard revenue focused. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. It is clean and smart and well organised. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. But when It comes to a refund retainer. Build an instant presence wherever you need to be, at prime business locations. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Submit a complaint and get your issue resolved. I sent Regus how my retainer process is going? Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. GO LITERALLY ANYWHERE ELSE. We will then confirm your retainer refund date and amount in return. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Hard revenue focused. This review was chosen algorithmically as the most valued customer feedback. Here are 8 tips for writing great reviews. I still did not hear anything back from them. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Unfortunately, we're unable to help you because we don't have your account information. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. This does not affect customers who have a permanent space as these are reserved specifically for them. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. We found a responsible person where we inform her about the problem. I called Regus account desk and Dom S. got my call. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. There is non existent customer service department. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. They often do so without adequately considering the effect these changes have on people within the organization. Regus keeps its policy for payment from customers, only. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. 7. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Their billing is confusing, they billing customers one month ahead. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Find event and ticket information. This is a complete con, and scam through and through. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. If it has been longer than 30 days, please get in touch so we can investigate further. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Don't be fooled by that. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Our team members have always been in touch with you and worked with you to rectify this matter. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. At the end of your contract, they will automatically renew you without a signature and without consent. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. You should receive your refund within 30 days after your end date. I contacted them about how processed my case after paying the fee for a virtual office. Your satisfaction is very important. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Turned up at 450 Bath Road, Heathrow. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. We pay those as well. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. We use dedicated people and clever technology to safeguard our platform. ive been trying to get my money back ever since. The vital skills students learn will be immediately applicable to their careers. We find it very unfair that for this reason you post a very visible, insulting and untrue review. As expected, I didn't get any reply yet from Regus. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Helpful (1) Alice C. on 9/22/20 Why take the Change Management training from Reform Skills Inc? Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus is a complete and total scam company. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. 6. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Please advise what can we do to get back our retainer refund? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Regus helps businesses find and create the right workplace for their people. I was using virtual office space. This company has the worst customer service I have ever experience in my life. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Regus is a scam. We have office space and more to suit all budgets, in every city of the world. The company left an official comment to this complaint. Trustpilot is assessing this review in accordance with our flagging process. My Regus ID: ********. I asked a receptionist to help my issue to the Regus help desk. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. $5520 Service Retainer on file. ive been trying to get my money back ever since.
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