You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Is there a way to purchase the card without paying the fee? You must tag your card again when you get off the train. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If unsuccessful, your Clipper card may be defective or damaged. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. If this happens at any time, please call Clipper at 877.878.8883 for a refund. /Tx BMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Transit pass refunds are subject to transit agency approval. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? So take your balance down to $1.50. EMC Refunds are subject to the fees in Section 10. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream If youre not paying with Clipper, please see an attendant for information about ticket purchase. Up and Down arrows will open main level menus and toggle through sub tier links. Yes, you can manage your account using the Clipper app and in your mobile wallet. No. Graduate students are not eligible for a free Go Pass after this date. f Any suggestions, or is this another way for a government-backed agency to abscond with my money? Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. /Tx BMC Your session is about to expire due to inactivity. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. endstream endobj startxref 0 %%EOF 332 0 obj <>stream endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream EMC 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Enter and space open menus and escape closes them as well. E\\y\F@B.THH!*o* H*2T0T341f& walk from 12th St. BART to Jack London square? If you forget to tag on and/or off, you will be subject to citation. You can add value, see what's on your card, and see recent transactions. All rights reserved. For details about how to apply for a refund, download theClipper Cancellation Form. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Minimum monthly payments are required. It is recommended that items of value be insured when selecting this option. E\\y\F@B.DHR!"g/ endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Ticket Refunds. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. /Tx BMC (visit our Chase Center Servicepage The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. H237402VH2P0P04341Qf& HD 0UR K(EP%xg:#6(=VU-zTqwn?p ClipperCard is your passport to campus and beyond! endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream $16.99 10% off. Key Clipper information translated to Chinese. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. H*2T0T3415Rf& If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If your card is registered, contact us so we can block your card from further use. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. I only pray theyre still there. No service to Chase Center atthis time,stay tuned for updates. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. E\\y\F@B.DHR!"g/ Directions to Zide needed from Union Square. The check may take 4-6 weeks. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford, California 94305. 2020, Metropolitan Transportation Commission. I would love to consolidate all the cards into one card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . It is available for free to eligible university, and hospital employees. /Tx BMC EMC endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream 2020, Metropolitan Transportation Commission. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Learn More What can I do with an online Clipper account? E\i\\ Your session is about to expire due to inactivity. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Fares are for one-way travel. 0.749023 g Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Latest Clipper News Never miss Clipper news! A Station Agent canhelp process a ticket refund request. Please contact Clipper Customer Service at 877.878.8883 to request a . Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. f endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refundpaper ticketswith a remaining value greater than $1.00. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? 0 0 10.1455 10.364 re endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Credit Card Type (check one): o MasterCard . Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Stanford University. It is not available to students or postdoctoral scholars at this time. 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My spouse, relative, or close friend needs help managing their registered Clipper card. And my Oyster card. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. I havent needed to use it in that time. 0.749023 g I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. For faster replacement, you also can pick up your replacement card at an in-person service location. Clipper Refunds: Only registered Clipper cards, are available for refunds. EMC Key Clipper information translated to Chinese. Mail the ticket(s)toBART's Treasury Department. /Tx BMC H*2T0T341f& If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. 0 0 10.146 10.364 re BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Clipper is the all-in-one transit card for the Bay Area. If you cannot tag your card successfully, try on another device. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. $15.29. How can I check my card balance or how much I was charged for a trip? /Tx BMC This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. 0.749023 g E\\y\F@B.THH!*o* EMC For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Here's what you need to know. Can I have more than one card in my Clipper account? To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. After that, you need to tag on and off for each ride. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Should I stay at a hotel near the airport? Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. We cannot give refunds for partially used passes or tickets. Opens in new window. Otherwise, you will be logged out automatically. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Visit our VTA Smart Pass page for more information. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. OK to stay in Oakland for visit to San Francisco? . New to Clipper? Clipper says it does not take funds away, even if. However, money added since then does not show on the account, as weve not used the cards. For more information, including fines, please see Caltrain's fare evasion policy. Opens in new window. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Left and right arrows move across top level links and expand / close menus in sub levels. Note that only cash value can be directly transferred. All Go Pass users should register their Clipper cards on Clippers website. No. Then you wouldn't have to bother about a refund. Otherwise, you will be logged out automatically. H*2T0T3415Rf& You wrote about Clipper freezing accounts. All Access Digital offer for just 99 cents! Each Smart Pass user only gets one replacement per calendar year. For defective cards, no fees will be charged. Phone. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. o Discover . If your card is registered, contact us so we can block your card from further use. EMC /Tx BMC There is a $5 fee for this service. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P 0 0 10.146 10.364 re You can also log in to your regular Clipper account to see your balance and download a transaction history. How can I cancel my card and get a refund? Its also required if you want to set up automatic reloading. Registration is easy, and its free. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. A: Many others are praying, as well. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. /Tx BMC Someone else may be able to use it. For more information, call the BART Treasury at (510) 464-6841. Clipper is committed to protecting your privacy. The other option is a refund. If you don't want to deal with that, just pay the $3 to get the card. EMC /Tx BMC 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC Only registered Clipper cards are eligible for refunds. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. BARTs Treasury Department will then process the refund. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. (For example in NYC one can buy MetroCard at the airport without a fee.) There is a $5 fee for this service. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Hope this doesn't break the bank for you. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. f Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Only registered Clipper cards, are available for refunds.
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